We ship to physical addresses within the continental United States and can ship to Alaska, Hawaii, and Puerto Rico. Your order will be shipped via UPS or FedEx and it rare cases via USPS. UPS and FedEx do not ship to P.O. Boxes – please provide a physical address for your residence or business. A phone number is required in case we need to contact you to verify any information related to your order. Alaska, Hawaii and Puerto Rico shipments do not qualify for free shipping and may include an extra shipping charge.
Our products are classified as Standard, Heavy, or Truck Ship for the purposes of calculating the shipping cost.
Standard items can be shipped via Ground or Expedited shipping. Make your selection where indicated to chose your preferred shipping method.
Heavyweight items are shipped via Ground only and include a $9.99 handling fee.
Truck Ship items are shipped via LTL carriers and require that you contact customer service to arrange shipping. Truck shipments may also require an additional fee of $125 for lift gate service if there is not a dock or forklift available at your location. Truck shipments are only available in the continental United States. It is the customer’s responsibility to inspect for damage prior to accepting delivery, for more information on this see our Warranty/Returns page.
Actual shipping cost is based on the weight/dimensions of the item being shipped, the selected shipping method, and the destination Zip Code.
Military APO’s and FPO’s
We support our military and want to accommodate when possible. Due to government regulations requiring much more time and attention for processing shipments to military addresses, many tool suppliers choose not to ship to them. AAAT will ship to APO’s and FPO’s as long as the items are small enough to be shipped in this manner. Truck shipped items cannot be shipped to APO’s or FPO’s, please note if an item is shipped by truck it will be written in the listing and there will be a notation at checkout. Please contact us
for a military shipping quote prior to placing your order. When requesting a shipping quote, please include your name, address, item numbers and quantity. Shipping times usually range from ten to fifteen days for APO’s and FPO’s.
Locksmith Tools Policy
In effort to execute due diligence in NOT supplying locksmith tools for unlawful uses, AAAT has enacted the following policy; Locksmith tools such as lockout kits, jimmys, wedges, lock pick sets and related tools designed to bypass locks or latches are only shipped to business addresses. Furthermore, it is required that the business type be in a field which it is reasonable and logical for the business to possess such tools for lawful purposes. Only upon verifying the validity of the business address and business type, will orders of this type be processed. In some cases we may require faxed proof of business license, tax exemption certificate, mechanics license or certificate prior to fulfilling an order for locksmith tools.
Automotive Scan Tool Policy
Our scan tools are equipped with software for the USA market (US emission standards). We will NOT ship scan tools outside the USA or to freight forwarding services for shipment outside of the USA. Scan tools encompass electronics and software, therefore we CANNOT accept returns on these items (see our warranty policies for more information). We will only ship scan tools to either the billing address or to an automotive related business address.
In effort to protect our customers and prevent fraudulent purchases, in some cases we may require further verification of credit card ownership. If we cannot make contact and satisfy validity of the purchase, the transaction will be voided.
Warehouse Locations: 98% of all orders get shipped within 24 hours upon payment. Delivery time for ground shipped orders range from 1-6 business days. Tracking information will be forwarded to you by email once it is available. We have multiple warehouses located throughout The United States. In order to speed delivery, your order will be sent from the closest warehouses to your location.
Delivery Address: We are not responsible for undeliverable shipments due to an incorrect “ship to” address you provided. Please provide your complete address including apartment number, unit number or suite number that may apply. If we need to re-ship your order due to an incorrect or incomplete address that you have provided additional shipping charges will apply.
Missing Shipment: If any items are missing please check your email to see if there are multiple shipments to fulfill your purchase. At times we will ship multiple packages to deliver your order. Tracking or confirmation numbers for your order will be sent by email once they are available. Many times shipping companies will leave your package at the door if you are not home. If you are uncomfortable with this you can have your order shipped to your work or a neighbor’s house if you prefer. Our responsibility for the whereabouts of your shipment ends after it is delivered and we will provide proof of delivery upon request.
Damaged Items: Please inspect all packages if possible before accepting delivery. If an item is damaged, please contact us within 3 days of receipt to acquire a Return Merchandise Authorization number and warehouse address. A replacement for the damaged item will be sent once the damaged item is returned.
Out of Stock: All orders will be filled as complete as possible in order to expedite delivery. If any items are out of stock, please re-order at a later date. If you place an order for an out or stock item we will contact you to determine if you prefer to cancel the order or wait until it is back in stock.
Haz-Mat Handling Charge: Shipping companies charge a hazardous materials charge for any combustible items that are shipped. There are some items that will require this fee. If your order will require this fee and it is not already calculated in the shipping costs, we will contact you prior to shipping your order.